Gerab National Enterprises LLC.

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  • Career
    • Posted Date: 06/01/2021
    • Position Title: Sales Engineer: Valves Division
    • Location: Dubai, UAE

    Knowledge & Experience:

    -Diploma/ Bachelor’s degree in Mechanical Engineering

    -Minimum 5 years of sales experience in handling Valves from Oil & Gas/ manufacturing industry

    Role & Responsibility:

    Offer/Quotation Preparation:

    -Register and log all inquiries received in to Data Base

    -Review and evaluate the received RFQ / Tender Documents & acknowledge in 24 Hours. 

    -Prepare Costing.

    -Responsible for Making Competitive & effective quotation in line with client requirement and adhering to company’s policies.

    -Coordinate with the QC department for Technical queries and clarifications

    -Coordinate with the Procurement Department to obtain the required quotations in timely manner

    -Ensure that the received quotation are in line technically and commercially with the requirements

    -Coordinate with all relevant departments including but not limited to SCM, Logistics, Legal, Local and Foreign Procurement and Quality Control to ensure that proposals prepared for inquiries and tenders are in compliance with the required terms and conditions

    -Submit effective & competitive offers on time.

    -Interact with clients to understand & anticipate and meets their needs.

    -Follow-up and negotiate with client for submitted proposals, answer technical and commercial clarifications after review with respective departments.


    -Review orders ensuring that the received orders are in line with our offer & interfacing into the data base

    Sales Order Activities:

    -Order Execution and Coordinate with all relevant departments including but not limited to SCM, Logistics, Local & Foreign Procurement to ensure that all contracts are executed in a proper and timely manner by meeting the promised dates.

    -Coordinate with client for all PO related issues not limited to MTC approval/Delivery schedule.

    -Projects Managers / Expeditors to be informed every detail of job and if required should be called for meeting and information to be shared with everyone.

    -Follow Up with account and ensuring for submission of Performa Invoice/Bank Guarantee to client when required.

    -Submit documents for payment and follow up for overdue invoices with clients

    -Responsible to make sure that orders are closed by meeting all the necessary requirement & contractual obligations.

    Documentation & Filing

    Responsible for ensuring that all relevant files are kept in both soft and hard copies as per the format provided for all inquiries and tenders as per the company procedure

    Business Development and Market Analysis:

    Prospect new customers by conducting market research and competitor analysis.


    • Posted Date: 06/01/2021
    • Position Title: Customer Service Officer/ Principal Service Delivery (Freight Forwarding Industry)
    • Location: Dubai, UAE

    Role Purpose:

    ·   Coordinate with Customer Service Department Team on a day-to-day basis

        ensuring an excellent standard of service is provided and maintained to


    ·    Increase customer satisfaction, loyalty and retention to meet their expectations.


    Knowledge & Experience:

    ·    Bachelor’s Degree in Business Administration or equivalent.

    ·    Minimum 3 years of experience in a Customer service role from Freight

          forwarding industry only.

    ·   Should have knowledge of supply chain and related business functions (e.g. finance, marketing, etc.)


          ·     Proven working experience as a customer service

          ·     Experience in providing customer service support

          ·     Proficient in English

          ·     Working knowledge of customer service software, databases and tools

          ·     Ability to think strategically and to lead

          ·     Strong client-facing and communication skills

          ·     Multi-tasking skills

          ·     Customer service orientation


        ·    Single point of contact between client and Company.

        ·    Assist salesperson in providing quotations to clients.

        ·    Receiving enquiries from clients and providing quotations as per agreed    

              QMS procedure

        ·    Professionally handle incoming requests from clients and ensure that issues

              are resolved both promptly and thoroughly.

        ·    Provide Job Order Status update to clients; provide information about

              products and services.

        ·    Handle client complaints, understand client requirement and create enquiry

              and quotation (E&Q) in the system for Freight requests.

        ·    Maintain Job Order status for client.

        ·    Identify and escalate delays in job completion

        ·    Maintain records of client POs/Contract.

        ·    Ensuring invoices are raised on time and sent to customers.


Head Office

Gerab National Enterprises LIC. P.O. Box 17719, R/A 7, Jebel Ali Free Zone, Dubai, UAE.